When you are shopping at vaillantstudio.com you accept our Terms & Conditions when completing your order. We therefore advise you to thoroughly read through all of the below mentioned terms and conditions before you start shopping at vaillantstudio.com.
The Terms & Conditions can be updated regularly and we therefor ask you to accept our Terms & Conditions every time you shop at vaillantstudio.com. You will not be notified about such updates. The Terms & Conditions that apply when you make your purchase, accepted by you, will be the Terms & Conditions applicable to your order. The website is available 24 hours a day and is only closed in case of maintenance.
VAILLANT STUDIO aims to show the products as correctly as possible. However, please note that we cannot guarantee that the colors on the website will be true to life. This depends partly on the color settings, your computer and monitor. VAILLANT STUDIO cannot be held responsible for any such discrepancy.
NOTIFICATION OF DEFECTS
As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal and expected wear and tear due to usage your right to complain is renounced. In case of a complaint or a missing delivery please contact us at: CONTACT@VAILLANTSTUDIO.COM. If the complaint is valid, we will provide you with a shipping label for your return that covers all return expenses.
PRICES, CUSTOMS AND SALES TAX/VAT
For international orders outside of Europe, a customs duty will be charged to you depending upon the country in which you reside. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery.
Vaillant Studio is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your merchandise refund.
If your order is placed within Europe the France sales taxes and VAT are included in the price. Additional duties will not be added upon arrival in the country of destination. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU, you will not have to pay the France sales Taxes and VAT but you will have to pay additional tax and duties in the country of destination. Vaillant Studio is not responsible for these or for any fees charged by customs.
PLACING AN ORDER
We reserve the right to cancel your order in one of the following situations, without being liable for compensation or other costs:
Your payment information is incorrect or cannot be verified.
Your order has been placed for the purpose of committing fraud, etc. or committed in connection with a criminal act or other illegal activity.
An unintentional error occurs on the website, for example a payment error, item is out of stock etc.
Before placing the order, you have the option to change the information you have entered, including delivery and invoice information or payment information. You can also modify your order including changing or removing items from your order. When your order is placed a receipt will appear on your screen and you are bound by the purchase. At this stage you cannot modify or cancel your order. As soon as your goods leave our warehouse, your payment will be deducted from the card that you have used to place the order.
COPYRIGHT & TRADEMARK
All content on the website, such as, but not limited to, design, text, graphics, logos, videos, images and icons and their composition, software complications, source code and software are owned by Vaillant Studio. The content is protected through the France Copyright Act as well as international rules on this matter. Vaillant Studio hold all copyrights to what is mentioned above.
The content of the website may only be copied for your own private use. Any other use of information and material from the website, such as reproduction, modification, distribution, transmission, copying, display or performance, is strictly prohibited. You may not - except for your own personal use - copy, display, download, distribute, mmodify, copy, reproduce or reformulate information, texts, documents or other material from the Website or any other part of the Website without explicit consent of Vaillant Studio. Trademarks, product names, logos and titles appearing on the website are trademarks of Vaillant Studio. Any reproduction or use of these trademarks constitutes an infringement of the owner's rights and is strictly prohibited unless for your own private use.
We do our best to update the website and ensure that prices, offers, descriptions and other information about the goods are correct. Spelling errors, errors in prices, descriptions and other information about the items can occur.
We are not liable for delays or non-compliance with our obligations under these Terms & Conditions if the delay or non-fulfillment is due to events beyond our reasonable control.
Vaillant Studio controls and is responsible for the processing of personal data. We are at all times concerned about protecting your personal information and processing it in a responsible and professional manner. All personal information saved at the site will be handled with the utmost care. Your data will not be shared with anyone outside of VAILLANT STUDIO. The information that we store will not be sold to any third parties or used for any purposes other than ensuring the best service possible.
PURPOSE OF PERSONAL DATA PROCESSING
When visiting vaillantstudio.com, we automatically collect information about you and your navigation on the site. These include your type of browser, search words, IP-address, network location and information about your device. The purpose of collecting this information is to optimize and improve your experience on our site. Furthermore, to generate useful and fair statistics that can help take care of our interest in giving you the best possible shopping experience.
When purchasing an item on our webshop, we collect the information that you enter, i.e., your name, e-mail, telephone number, payment method, item(s) you purchase and from which IP-address your order has been placed. The purpose is to deliver your purchased items and to administrate your rights to return or give your complaint about your purchase. Furthermore, to contact you regarding relevant information about the item(s) you have purchased. All customers paying by card are subject to validation checks. Vaillant Studio reserves the right to delay any order if fraud is suspected.
As responsible data controllers who aim to create openness upon the processing of your data, we want to inform you about your rights. If you want to make use of your rights, please contact us.
RIGHT TO ACCESS
You have the right to request information about the personal data that we hold on you at all times.
RIGHT TO RECTIFICATION
You have the right to request rectification of your personal data if the information is incorrect.
RIGHT TO ERASURE
You have the right to get any personal data processed by Vaillant Studio erased at any time before the occurrence of our general erasure, unless a) you have an open order that has not yet been shipped or partially shipped, b) you have an ongoing matter with our customer support, c) you have an unsettled debt with vaillant studio or d) you are suspected or have misused our services in the past.
RIGHT TO RESTRICTION
In some cases you have the right to request that Vaillant Studio restricts the process of your personal data so that it will only be processed with your consent.
RIGHT TO OBJECTION
In some cases you have the right to object to processing of your personal data that is based on Vaillant Studio legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
RIGHT TO TRANSMIT INFORMATION (DATA PORTABILITY)
In some cases you have the right to get a copy of your data transferred to you or another party in a standard, machine-readable format. This only includes the personal data you have submitted to us.
RIGHT TO WITHDRAW CONSENT
You have the right to withdraw your consent to the processing of your personal data at any time.
SIGNING UP TO OUR NEWSLETTER
When signing up to our newsletter you automatically give Vaillant Studio your consent to collect and process your personal data with the purpose of sending you our newsletter. No other parties outside of Vaillant Studio will have access to this data. It is at any given moment your liberty to withdraw your consent to the processing of your personal data by contacting us on: CONTACT@VAILLANTSTUDIO.COM. We make you aware that withdrawing consent regarding our newsletter is separate from other data stored by us to ensure utmost customer service. All of the above is based on The European Union’s privacy law, General Data Protection Regulation (GDPR), article 7, act 3 & 4.
Only employees with a need for accessing your personal information to perform their work will be able to access the information. To prevent personal information from being illegally destroyed, lost or amended, or to get into the hands of irrelevants, we have completed required technical and organisational safety measures.
Please allow 1-3 working days® for the processing and shipping of your order. Delivery times are estimates only and start from the date of shipping rather than the date of the order. Use the delivery times below as a guide and please note orders are subjected to acceptance of your order. In some cases, delivery times can take longer than expected due to customs clearance in certain countries.
France: 1-3 working days*
Europe: 3-5 working days*
USA: 2-5 working days*
Rest of Word: 3-8 working days*
Orders placed after 2pm on a Friday will be shipped the following Monday.
Availability of items are not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. Once your order has been dispatched you will receive an email notifying you of your tracking number. French customers receive free domestic shipping via Chronopost for orders 190€ and over, excluding items marked «item does not qualify for free shipping.»
For international orders, you may be charged customs and duties depending on the country the order is being shipped to. As these costs are out of our control we cannot advise prior to shipment how much they will be, VAILLANT STUDIO Is also not liable for these costs. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your return.
For any questions regarding the website, order, brand, job availabilities, please contact : CONTACT@VAILLANTSTUDIO.COM